Inbound
- Delivery appointment and receiving
- Unload, count and inbound registration
- Barcode check and the agreed basic inspection
- Putaway
Receive, pick and dispatch from the China warehouse.
Orders leave the China warehouse on a tracked cross-border service. We confirm the available lanes from the destination country and postcode.
Storage
- SKU and inventory-status control
- Periodic inventory count
- Warehouse storage
- Property cover follows the agreement
Order fulfilment
- Allocate, pick and verify
- Print the waybill
- Pack and apply the label
- Hand over to the carrier
Border and delivery
- Export declaration
- Customs documents for the lane
- Cross-border shipping product
- Tracking and SOP exception alerts
Returns
- Return initiation and receiving
- Count and condition record
- Optional QC, repair or repack
- Restock, disposal or claim
Available shipping services, restricted goods and optional extras are set out below. Storage and product preparation follow the China warehousing service scope.
Linehaul products
Battery goods and ordinary goods are booked separately. Times below are working days from dispatch to the customer, for the main markets only. A late collection, customs check, local strike or natural disruption can add days. A quote confirms the destination, the weight and whether the postcode is served.
Signature and declared-value cover
These are optional, and only on the products and countries below.
Signature
The recipient, or a person they name, signs the carrier’s delivery record. That signature is the proof the parcel was delivered. If the checked weight or size changes, the signature service may be withdrawn. The proof can be read in the account after delivery. Lanes that are not in this table do not offer it.
| Lane | United States | United Kingdom | France | Spain | Belgium | Netherlands | Germany |
|---|---|---|---|---|---|---|---|
| Battery express, United States, United Kingdom | √ | ||||||
| General goods express, United States, United Kingdom | √ | ||||||
| Battery standard, United States, United Kingdom, Germany, Canada, Australia, Japan and others | √ | √ | |||||
| General goods standard, United States, United Kingdom, Germany, Canada, Australia, Japan and others | √ | √ | |||||
| Battery select, United States, United Kingdom, Germany, Canada, Australia, Japan and others | √ | √ | √ | √ | √ | √ | |
| General goods select, United States, United Kingdom, Germany, Canada, Australia, Japan and others | √ | √ | √ | √ | √ | √ | |
| General goods economy, United States, United Kingdom, Germany, Canada, Australia, Japan and others | √ |
Declared-value cover
Optional cover for a parcel lost in transit, where the loss is the carrier’s responsibility. It does not pay for damage. The covered amount can follow the freight, the declared value, or an amount you set. Three times the freight is available only for the United States. The declared value cannot be higher than the real value. Food, medicine, jewellery, cash, documents and perishable goods cannot be covered. Glass and ceramics can be covered for loss, but breakage is not paid. Lanes that are not in this table do not offer it.
| Lane | United States | United Kingdom | France | Germany | Canada | Japan | Australia | Italy | Ireland | Netherlands | Denmark | Sweden | Spain | Malaysia | Belgium | Bulgaria | Austria | Singapore | New Zealand | Switzerland | South Korea |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Battery express, United States, United Kingdom | √ | √ | |||||||||||||||||||
| General goods express, United States, United Kingdom | √ | √ | |||||||||||||||||||
| Battery preferred, United States, United Kingdom, Germany, Japan and others | √ | √ | √ | ||||||||||||||||||
| General goods preferred, United States, United Kingdom, Germany, Japan and others | √ | √ | √ | ||||||||||||||||||
| General goods standard, United States, United Kingdom, Germany, Canada, Australia, Japan and others | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ | |||||||||
| Battery standard, United States, United Kingdom, Germany, Canada, Australia, Japan and others | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ | |||||||||||
| Apparel economy, United States, United Kingdom, Germany, Canada, Australia, Japan and others | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ | ||||||||
| General goods select, United States, United Kingdom, Germany, Canada, Australia, Japan and others | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ | ||||||||||
| Battery select, United States, United Kingdom, Germany, Canada, Australia, Japan and others | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ | |||||||||||
| General goods economy, United States, United Kingdom, Germany, Canada, Australia, Japan and others | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ | |||
| Battery economy, United States, United Kingdom, Germany, Canada, Australia, Japan and others | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ | √ |
What is not covered
These loss, exemption and return limits apply to the lanes below. A compensation ceiling is not a freight rate. Redelivery fees are on the quote.
- Damage in transit, from leaving the warehouse until delivery, is not paid. Ceramics, glass and fragile plastic must be packed by you, and breakage is not paid.
- Transit time is not guaranteed, and delay is not paid. If customs holds a parcel because the declaration is incomplete, we only help with the clearance papers.
- A claim has to go through an investigation first. Apply within 60 days of dispatch, and within 30 days after the loss is confirmed.
- A failed delivery, a parcel waiting for collection, a return and a customs hold are not treated as a loss.
- The shipper’s own error is not paid: wrong item, missing item, product quality, two labels, a duplicate order, or packing that does not meet the rule.
- A failed delivery caused by a wrong address, refusal, the recipient being out, or a parcel not collected in time is not paid.
- An overseas return is limited to a parcel that has actually come back. A parcel that never returns, or that returns damaged or short, is not paid.
- Destruction, confiscation or a fine for infringement or prohibited goods is not paid, and the freight is not refunded. Customs detention, destruction and return charges stay with the shipper.
- After delivery we can only help with an enquiry. If the overseas carrier has not confirmed a loss, it is not paid. A lane without signature does not supply a delivery proof.
- Loss or damage before the carrier has accepted the parcel is not paid.
- A loss after the first tracking scan needs a marketplace refund screenshot or proof of a replacement sent outside this lane. A confirmed loss before that scan does not need a claim file.
- Where the shipper supplies the IOSS number, an invalid number and the resulting return, hold or fine stay with the shipper.
| Lane | Fulfilment exceptions |
|---|---|
| General goods preferred | No return from overseas back to China. United States loss: freight is refunded and paid at 2× freight before the carrier scan, capped at 400 RMB; after the scan, freight is not refunded and the pay is 1× freight, same cap. United Kingdom, Germany, France, the Netherlands, Belgium and Japan are paid on the declared value, capped at 400 RMB; freight is refunded only before the scan. Redelivery within 14 days for the US, Germany, France, the Netherlands, Spain, Belgium and Japan, and within two weeks for the UK. After that the parcel is destroyed. |
| General goods express | No return from overseas back to China. Loss is paid on the declared value, capped at 400 RMB. Freight is refunded only before the scan. The UK can be redelivered within two weeks, the US within 14 days. After that the parcel is destroyed. |
| General goods standard | No return from overseas back to China. US loss uses the freight multiple, capped at 400 RMB: 2× and a freight refund before the scan, 1× and no freight refund after it. Other countries use the declared value, same cap. Redelivery is generally 14 days, 20 days for Canada. Japan is held free for 14 days. After that the parcel is destroyed. |
| Battery economy | US loss uses the freight multiple, capped at 300 RMB. Other countries use the declared value, same cap, and there is no pay if the parcel has scanned and the overseas side does not reply. Switzerland is not paid once the carrier site shows a scan. Malta, Cyprus, Slovenia, Croatia, Chile, Peru, Bulgaria, Romania, Kuwait, Qatar, Bahrain, Hong Kong, Macao and Argentina have no redelivery: a failed delivery is abandoned and not paid. Norway PO Boxes are not covered for a missing signature. Saudi Arabia, the UAE and Jordan allow redelivery for 15 days, then the parcel is destroyed. |
| General goods economy | US loss uses the freight multiple, capped at 300 RMB. Other countries use the declared value, same cap. No pay if the parcel has scanned and the overseas side does not reply, and none for Switzerland once the carrier site shows a scan. Cyprus, Croatia, Slovenia, Peru, Bulgaria, Romania, Azerbaijan, Kuwait, Qatar and Bahrain have no redelivery: a failed delivery is abandoned and not paid. Norway PO Boxes are not covered for a missing signature. Saudi Arabia, the UAE and Jordan allow redelivery for 15 days, then the parcel is destroyed. |
| Apparel economy | No return from overseas back to China. US loss uses the freight multiple, capped at 300 RMB. Other countries use the declared value, same cap. Goods made in or sent from Israel are not accepted. Kuwait, Qatar and Bahrain abandon a failed delivery and do not pay. Canada allows 20 days to redeliver, Japan is held free for 14 days, and Saudi Arabia, the UAE and Jordan allow 15 days. Norway PO Boxes are not covered for a missing signature. |
| Battery select | No return from overseas back to Hong Kong. US loss uses the freight multiple, capped at 300 RMB. Other countries use the declared value, same cap. Chile has no redelivery. Canada allows 20 days. Norway PO Boxes are not covered for a missing signature. Other listed countries are generally 14 days, and Japan is held free for 14 days, then the parcel is destroyed. |
| General goods select | No return from overseas back to China. Loss pay matches the battery selected lane, capped at 300 RMB. Canada allows 20 days. Norway PO Boxes are not covered for a missing signature. Other countries are generally 14 days, and Japan is held free for 14 days, then the parcel is destroyed. |
What cannot be shipped
This is the main banned and restricted list. It is not exhaustive. Cosmetics, Japan and Mexico have extra rules, which are confirmed on the quote. Export controls published by the Ministry of Commerce also apply.
Banned from air transport
- Explosives, fireworks and detonators
- Dangerous gases, including lighters and lighter gas
- Dangerous liquids, including fuel, paint, perfume, nail polish and alcohol
- Dangerous solids, including sulphur, magnesium and phosphorus
- Oxidisers and organic peroxides
- Poisons, radioactive material and corrosives such as strong acids
- Firearms, ammunition, controlled knives and other weapons
Restricted in the air
- Batteries over 100 Wh, or over 10,000 mAh in total
- Power banks shipped alone, loose cells, and batteries without a test mark
- Some chemical goods, such as camphor and effervescent cleaners
- Strong magnets
Banned at customs
- Tobacco
- Drugs, drug-making chemicals and drug equipment
- Infectious material
- Live animals, specimens, fresh produce, seeds and untreated wood
- Cash, securities and forged documents
- Gambling equipment
- Cultural relics banned from export
- Military radios and eavesdropping equipment
- Human tissue, blood products and similar biological material
- Counterfeit goods and products that infringe a trademark
Restricted at customs
- Medicines and items that look like medicine
- Food, supplements, tea and instant meals
- Liquids or powders with no ingredient label
- Illegal publications, and flags or insignia that cannot be exported
- Military and police equipment
- Gold, silver and similar precious metal
- E-cigarettes, devices and liquid
- Medical devices such as needles and syringes
- Gun-shaped toys, water beads and nail guns
- Drones and camera-carrying flying toys
- Dual-use items under export control, including some alloys and lubricating oils
If the goods are fragile
Ceramics, glass and fragile plastic ornaments can be shipped only if you pack them. Breakage in transit is not covered.
- 1
Wrap all six sides
Use bubble wrap or a similar cushion so the item cannot slide, and add pads.
- 2
Use a rigid carton
No empty space. The gap between the item and the outer carton must be shorter than 10 cm.
- 3
Pack each piece alone
In a multi-piece parcel, every item is packed on its own. Separate the parts of one item with board.
- 4
Keep light and heavy apart
Do not put a small item in the same box as a larger, heavier one.
- 5
Fill the voids
Fill every remaining gap. A ceramic piece needs a space cut to its size.
- 6
Protect the edges
Leave at least two inches of cushion between the item and the carton wall. Nothing may stick out past the edge.
- 7
Tape every seam
Use proper packing tape, including the bottom of the carton.
- 8
Label the handling
A fragile label and a this-side-up label tell each handler how to treat the carton.
Services overviewChina warehousingApparel fulfilmentOverseas fulfilmentCustoms and compliancePricingChina to Australia
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