This policy explains what information Shanghai Xingsulian Information Technology Co., Ltd. ("ShopRest", "we") collects when it runs the shoprest.global website, the ShopRest Shopify app and its fulfilment services, how we use it, who we share it with, and how you can access, correct or delete it.
What we collect
- Website visitors: the details you give us when you contact us by email, WhatsApp or WeChat, such as your name, email, phone number, company and message; and website usage statistics collected through Google Analytics (pages viewed, referring site, device and approximate region).
- Merchants: company details, contact people, billing details and the record of our service correspondence.
- The Shopify app: once a merchant installs and authorises it, we read basic store details, products, SKUs, inventory and orders. Orders include the recipient's name, shipping address, phone number and email, which we need to print labels, prepare customs declarations and deliver the parcel. We write tracking numbers and fulfilment status back to the store.
How we use it
- To fulfil orders for the merchant: receiving, storage, picking and packing, labels, customs declarations, handover to carriers, tracking, returns and exceptions.
- To answer enquiries, provide support and reconcile invoices.
- To understand how the website is used and improve the website and services.
- To meet legal, tax and customs obligations.
- We do not sell personal information, and we do not market to a merchant's customers.
Who we share it with
- Partner warehouses, carriers and last-mile couriers, limited to what they need to deliver the parcel.
- Customs brokers and government authorities, as customs clearance requires.
- Technology providers, such as website hosting and network services (Cloudflare) and website analytics (Google).
- Authorities with legal power to require it.
International transfers
- ShopRest operates from China, and orders are handled by warehouses and carriers in China and in the destination country (for example Australia, the United States, the United Kingdom, EU countries, Canada and Japan). Information is therefore transferred between these countries. We transfer only what fulfilment needs and require our partners to protect it.
How long we keep it
- We keep merchant data while the account is active. After the account ends or the app is uninstalled, we delete or anonymise it once the period required by the service agreement or by law (for example tax and customs records) has passed.
- Customer data requests and deletion requests received through Shopify are handled within 30 days of receipt, except for records the law requires us to keep.
Your rights
- You can ask to see, correct or delete the personal information we hold about you. Requests from a merchant's customers usually reach us from the merchant through Shopify; you can also write to us directly.
- Merchants can uninstall the ShopRest app at any time. To have the synced store data deleted after uninstalling, email info@shoprest.global.
- If you are not satisfied with how we handle your information, please contact us first. You can also complain to your local privacy regulator, such as the Office of the Australian Information Commissioner (OAIC) or a data protection authority in the EU.
Cookies
- The website uses a necessary cookie to remember your region (to show the WhatsApp or WeChat contact option) and Google Analytics cookies to measure visits. You can refuse or delete cookies in your browser; the main content of the website still works.
Security
- The website and the app use HTTPS encryption for all data in transit, and only the people who need to handle orders can access order data.
Changes to this policy
- When this policy changes, we update the date at the top of this page; significant changes are notified to active merchants.
Contact us
Shanghai Xingsulian Information Technology Co., Ltd. (ShopRest) No. 78 Huawei Road, Qingpu District, Shanghai, China Email: info@shoprest.global