Send your main markets and a catalogue outline. We come back with lane options, a cost range, and the onboarding steps. Most brands start dispatching within 2–3 weeks. A large catalogue or a custom connection can take longer.
Find answers to common questions — or contact us and reach the account team directly.
Send your main markets and a catalogue outline. We come back with lane options, a cost range, and the onboarding steps. Most brands start dispatching within 2–3 weeks. A large catalogue or a custom connection can take longer.
Shopify connects directly, so orders, products, and tracking stay in sync. Other channels can connect by API. Your account team will say what is practical for your setup.
No. A Shopify store is usually connected without a developer. A custom API connection is handled with your account team.
SKU list, weights and dimensions, materials, declared values, HS codes where you have them, and the countries you sell to. Packing rules and QC depth are agreed before the first inbound.
ShopRest is for brands that source in China and sell overseas. Stock can stay in the China warehouse, move to an overseas hub, or use both. If that is not your model, we will say so when you ask for a quote.
Tell us what is coming before it leaves the factory. On arrival we barcode, count, and receive line by line, and run the QC level you asked for.
Standard inbound is usually available within 24–48 hours. Items held for QC stay out of sellable stock until the check is finished.
Every receipt is checked against barcodes and counts. On request we add spot or full QC for damage, colour, size, labels, and packaging, and hold rejects out of sellable stock.
The units are held, with photos when the check calls for them. We follow the next step you agree — rework, return to the factory, or keep them out of sellable stock. They are not shipped until that is decided.
Yes. Inserts, labels, kitting, and similar packing rules are set before go-live and applied on outbound. Risky orders can be held for your review.
Quotes break out the work for your lanes: inbound, storage, pick and pack, delivery, and customs filing where it applies. Extra work, such as a redelivery or a repack, is confirmed with you before it is charged.
Your account team owns the case across the warehouse, customs, and the carrier. You can also message us on WhatsApp from the contact page.
WhatsApp quick enquiries typically receive a reply within one hour. General email and website enquiries receive a reply within 24 hours. Active customers have 24/7 operational support for live order, warehouse, customs and carrier cases.
Get a quote and we'll walk through setup for your catalogue and markets.