How it works

From product setup to your first shipment

If local stock is available, the order ships from the overseas warehouse. If it is not, the order ships from China.

Choose the fulfilment model that fits the inventory.

One dedicated service team coordinates the whole journey. What changes is where the stock sits, which leg moves the parcel, and whether the order leaves China or a local warehouse.

China direct

Receive inventory in China and ship the customer order from the China warehouse on a tracked lane.

01

Inbound

  • Delivery appointment and receiving
  • Unload, count and inbound registration
  • Barcode check and the agreed basic inspection
  • Putaway
02

Storage

  • SKU and inventory-status control
  • Periodic inventory count
  • Warehouse storage
  • Property cover follows the agreement
03

Order fulfilment

  • Allocate, pick and verify
  • Print the waybill
  • Pack and apply the label
  • Hand over to the carrier
04

Border and delivery

  • Export declaration
  • Customs documents for the lane
  • Cross-border shipping product
  • Tracking and SOP exception alerts
05

Returns

  • Return initiation and receiving
  • Count and condition record
  • Optional QC, repair or repack
  • Restock, disposal or claim

See China Fulfilment for available shipping services and restrictions, and China Warehousing for storage and product-preparation options. The rate for a destination is on that route.

China fulfilment

One platform connects inventory, orders and delivery.

SKU, stock, orders, tracking and exceptions sit in one operating view. A standard Shopify store connects without a developer.

Operating view

  • SKU and product data
  • Inbound receiving
  • Inventory by warehouse and status
  • Order allocation
  • Lane matching
  • Chargeable weight
  • Tracking and SOP alerts
  • Returns follow-up

Shopify

  • Direct store connection
  • Products and SKUs sync
  • Orders import
  • Tracking writes back
  • Other channels use an API
  • The account team scopes a custom connection
01SKUProduct, size, material and the warehouse rule
02InventoryChina and overseas stock in one view
03OrdersImport the order and choose the warehouse that holds the SKU
04ShippingMatch the lane and produce the label
05TrackingEvents and SOP exception alerts
06CostWarehouse charge and freight, confirmed on the quote

One team owns the journey from inbound to resolution.

The account team coordinates the warehouse, customs partners and the carrier. An exception has a named owner and a next action.

AM

Account manager

Solution design, launch coordination, commercial review and ongoing performance.

OP

Order operations

Warehouse, address and daily order issues, including pick, pack and outbound exceptions.

CU

Customs specialist

Product data, declarations, clearance cases and the documents the lane requires.

EX

Exception team

Tracking delays, delivery failures, claims and the return back into stock or disposal.

See what changes across each fulfilment model.

The platform and the account team stay the same. The warehouse, the transport leg and the inventory position change.

ServiceChina directOverseas warehouseHybrid
China receivingIncludedIncluded for replenishmentIncluded
China inventoryPrimary stockTransit or bufferFlexible buffer
Cross-border deliveryPrimary routeUsed when local stock is outSelected per order
ReplenishmentOptionalRequired to stock the warehouseBefore local stock runs out
Local warehouseNot the shipping pointPrimary stockUsed when that stock exists
Local delivery and returnsDepends on the laneIncludedIncluded for local stock
Platform and account teamIncludedIncludedIncluded
  1. 1

    Confirm the product and destination

    You send what you sell and where customers are. ShopRest says which warehouse and lane can be used.

  2. 2

    Exchange product and declaration data

    You provide SKU, material and value data. ShopRest prepares the declaration set the lane requires.

  3. 3

    Inbound

    The partner warehouse receives and puts stock away. Payment terms are confirmed in the service agreement.

  4. 4

    Ship one trial order

    A first shipment checks labels, weight and the tracking handoff. The trial volume is agreed per account.

  5. 5

    Adjust where stock sits

    Later orders ship from the overseas warehouse when that stock exists, and from China when it does not.

Start with the destination and the SKU list.

We review your SKUs and destinations, then confirm the required documents, available services, estimated transit time and cost.

Contact ShopRest