Customs and compliance

Prepare the product, declaration and responsibility boundary before dispatch.

ShopRest provides compliant declaration coordination with the warehouse, carrier and appointed declaration parties. The merchant supplies the product name, quantity, declared value, HS code and manufacturer; ShopRest prepares and submits the declaration. Supported routes can also include duty and tax payment or advance-payment service.

What is checked before a route is confirmed

Requirements depend on the product, origin, value, destination, sales model and rule in force.

Product and route eligibility

ShopRest uses the declared product information to check the available logistics products and destination restrictions.

  • Product name and HS code
  • Lane and destination restrictions
  • Supported route confirmed before dispatch

Compliant declaration service

The merchant provides five declaration fields. ShopRest checks, prepares and submits the compliant declaration through the appointed declaration party.

  • Product name and quantity
  • Declared value and HS code
  • Manufacturer information

Tax registration and payment service

GST, VAT, IOSS and marketplace collection are confirmed for the destination and sales model. On supported routes, ShopRest coordinates duty and tax payment or advance payment through the appointed declaration partner, so the merchant does not need to operate separate cross-border payment channels.

  • Seller, marketplace or recipient tax position
  • IOSS or other registration where applicable
  • Duty, tax and payment-service fees shown separately

Exception follow-up

If customs asks for information, the service team coordinates the request across the merchant, carrier and declaration party. Release timing follows the authority’s processing.

  • Document or value query
  • Inspection and restricted-goods query
  • Release, return or other instructed outcome

Responsibility boundaries

The formal quote and shipping instruction identify the responsible party for each route.

  • The merchant is responsible for the accuracy of the product name, quantity, declared value, HS code and manufacturer information
  • ShopRest prepares and coordinates the compliant declaration from the supplied information
  • Duty, VAT, GST and IOSS treatment follows the destination, transaction and sales model
  • Customs authorities control inspection and release timing
  • Prohibited, controlled or incorrectly described goods are not accepted
  • Importer, exporter and tax-representative roles require an explicit signed arrangement

From SKU data to customs release

The responsible party is stated at each stage instead of being hidden inside a freight total.

Confirmed on the formal quote or shipping instruction

  • Export and import declaration party for the selected route
  • Whether ShopRest can arrange duty, VAT or GST payment or advance payment for the selected route
  • Tax amount, settlement currency, payer and any payment-service or advancement fee
  • The five merchant-supplied declaration fields
  • Whether the route price includes declaration work or lists it separately
  • The process for a customs information request, inspection, return or abandonment instruction
  1. 1

    Merchant supplies five declaration fields

    Provide the product name, quantity, declared value, HS code and manufacturer information.

  2. 2

    ShopRest prepares the declaration

    We check the five fields, match the route requirements and prepare the compliant declaration data.

  3. 3

    ShopRest coordinates submission

    ShopRest submits the declaration through the appointed declaration party according to the route and destination rule.

  4. 4

    Authority and carrier process the shipment

    Customs may assess duty or tax, request evidence or inspect the goods. The carrier or broker communicates the official request and payable items.

  5. 5

    The service team coordinates exceptions

    ShopRest follows the case and collects responses while the merchant, importer, carrier, broker and customs authority retain their respective roles.

Frequently asked questions

What declaration information does the merchant provide?

Product name, quantity, declared value, HS code and manufacturer information. ShopRest prepares and coordinates the compliant declaration from these fields.

Can ShopRest pay duty, VAT or GST on the merchant’s behalf?

Yes, on supported routes. The formal quote lists the applicable tax, settlement currency and any payment-service or advancement fee separately from logistics.

Who decides customs release?

The customs authority decides release. ShopRest coordinates information and exceptions while the merchant, importer, carrier and declaration party retain their respective responsibilities.

Services overviewChina fulfilmentOperating flowPricing boundariesReview a product and route

Check the customs boundary before inventory moves.

Send the product description, material, value, origin and destination market.

Review my shipment